Pay off Balance PDF

Hi all, 

I recently paid off all of my phone balances and ported out my lines to another carrier.

This other carrier is going to reimburse me for the phone balances that I paid off, but they need a statement showing that balance that was paid off, the current $0 balance, the IMEI, the phone number etc..

I reached out to Xfinity chat and they created a ticket and said that I should receive the statements within 5-7 hours. That was 3 days ago and I didn't receive anything. 

What now? I just need those statements.