Pay off Balance PDF

Hi all,

I recently paid off all of my phone balances and ported out my lines to another carrier.

This other carrier is going to reimburse me for the phone balances that I paid off, but they need a statement showing that balance that was paid off, the current $0 balance, the IMEI, the phone number etc..

I reached out to Xfinity chat and they created a ticket and said that I should receive the statements within 5-7 hours. That was 3 days ago and I didn't receive anything.

What now? I just need those statements.

Responses

XfinityMarcos

Official Employee

•

2.4K Messages

23 days ago

Hello user_c5b907, thank you for making us part of your home with Mobile, that is such an important service these days. Hopefully, one day we can link up again. Do you still have access to the Xfinity app? You should be able to view past statements directly.

2

0

U

user_c5b907

6 Messages

Thanks for the reply.

It doesn't have a statement that reflects the pay offs that I made.

Do I need to wait until the next months' statement?

Like

Reply

23 days ago

0

XfinityMarcos

Official Employee

•

2.4K Messages

user_c5b907, understood, and I appreciate you already checking that resource. I'd like to review your account to find an update regarding that ticket you mentioned. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

23 days ago

0

Devices

user_c5b907

Pay off Balance PDF

XfinityMarcos

user_c5b907

XfinityMarcos

New to the Community?