Visitor
•
1 Message
passcode recovery
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
Visitor
•
1 Message
My wife went to the chase bank to get a bank app and came back with a passcode they set her up with. that was 2 days ago and now she can't get in her phone. we need help, thanks!
DreamSayerZ
Problem Solver
•
931 Messages
2 days ago
@user_s6in38 The bank asked her to put a passcode on her phone to secure it if lost etc. So no one can gain access to her banking info. She would have been the one to create the passcode, not the bank. If she does not remember it, Google "how to reset passcode on iPhone" for instructions.
0
0
XfinityMarcus
Official Employee
•
2.1K Messages
7 hours ago
user_s6in38 thank you for using the Xfinity Community Forums page to reach out today. Just to confirm, are you referring to a passcode for the bank app in particular or the cellular device itself?
0
0