Visitor
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1 Message
“Over the total number of lines" error message?
I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via chat or phone can resolve this.
Thanks!
XfinityLinda
Official Employee
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2.4K Messages
2 days ago
Thank you for meeting us here in our community, @user_jdkdnp, about upgrading your phones. We're sorry for the inconvenience, but happy to help. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityJeffB
Official Employee
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243 Messages
20 hours ago
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