Visitor
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1 Message
Outages
Within a week we had 4 outages and it’s the same story equipment failure my bill is good but outages are crazy I had direct tv and Verizon for 20 plus years never had down time unless it was a severe snow storm customer service was great direct tv was high in price but then I moved and in a apartment we can not have satellite I don’t care for streaming I need my local station
XfinityRichard
Official Employee
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3.5K Messages
11 hours ago
I can definitely understand why you're frustrated, @user_khhb0b . Four service interruptions in a single week is a lot to deal with, especially when your service is something you rely on every day. If your bill is paid and your equipment has already been checked multiple times, it's understandable to question why the interruptions keep happening. We truly appreciate you sharing your experience and giving us the opportunity to help. I'd like to take a closer look at the outages and see if there are any ongoing issues in your area or additional steps we can take to help improve the reliability of your service. Can you please send me a dm with your full first and last name along with your full service address so that I can assist you further.
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