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1 Message

Thursday, July 23rd, 2026 2:50 PM

Out of area number

When I set up cellular service for my daughter‘s Apple Watch, it assigned a number from Pittsburgh and we are near Philadelphia

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Official Employee

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3.6K Messages

25 days ago

Thank you for reaching out about your daughter's Apple Watch, @user_fe7aqk . I understand it may seem unusual that the watch was assigned a Pittsburgh area code when you're located near Philadelphia. For smartwatch lines, Xfinity Mobile assigns numbers from an available system-generated pool. The number selected is used primarily for network provisioning and billing purposes, and the area code does not necessarily correspond to your physical location. Since these numbers are assigned automatically, we are unable to choose a specific area code or change the number assigned to a smartwatch line. The good news is that the watch's assigned number is generally used behind the scenes for service activation. When paired with an iPhone, calls and messages typically continue to function through the primary phone line and Apple Watch features. I know this may not be the answer you were hoping for, and I apologize for any frustration. Please let us know if you have any other questions about your Apple Watch or Xfinity Mobile service we're happy to help! 😊

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