7 Messages
ORDERED 2 PHONES ONLY RECIEVED 1 PHONE AND 2 PHONE BOXES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE HELP, I WAS ON THE PHONE WITH XFINITY FOR HOURS LAST NIGHT IMMEDIATELY WHEN I NOTICED ONE OF THE PHONES WAS MISSING!!!! THERE WAS 2 BOXES BUT ONLY THE IPHONE 14 WAS IN THE PACKAGE...I AM SO UPSET!!!!!! THESE WERE FOR CHRISTMAS PRESENTS!@ LIKE WTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
XfinityThomasC
Official Employee
•
2.1K Messages
28 days ago
Hello, @user_4jxivl Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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