1 Message
Open ticket over 1 month - mail fraud of new phone-
Hello,
One month ago I ordered a new phone (offer was buy a new S25 ultra and get 1k for a trade) and when I received the package the phone was not in the box there was a hair perfume bottle instead. I called Xfinity and got a ticket # and I also filed a police report. It has been 1 month since this ticket was created and still no one has reviewed or updated my ticket. I just want my new phone and to then trade in my old one. I already paid 168 down payment for the phone and a 1 month charge. (which it should of been $12 a month because of my trade (1k credit over 24 months) but I'm paying 55 a month because my credit is not on my account because of the open ticket. I've gone to the store 3 times and called Xfinity 5 times and they say no one from the back office has done anything to my ticket and they have no way to call them. This is not my fault and I want this issue resolved.
XfinityLinda
Official Employee
•
1.7K Messages
2 days ago
Sorry to hear about the experience, @user_lce3t2. You've reached the right place for help with this. We'll be happy to look into your ticket. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
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