Ongoing unresolved issues

Thanks for dropping by and reaching out here on the community forums, user_49b8ut! I'm sorry to hear that you've been reaching out without getting a fix. To get a better idea of what needs to be done to help, can you provide some details about the issues you're running into?

I returned a phone on April 10th received my refund on April 16th minus the payment of the phone. Received my new phone on April 9th. The returned phone was a new incorrect order. My account still shows my returned phone and my new phone active on my account. On my account it’s asking me to activate the returned phone. I cannot port my number to my new phone. Over 3 weeks now between customer service , store location and repeated tempts to technical department is remains unresolved.