Ongoing unresolved issues

Question

Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.

XfinitySean · Accepted Answer

Thanks for dropping by and reaching out here on the community forums, user_49b8ut! I'm sorry to hear that you've been reaching out without getting a fix. To get a better idea of what needs to be done to help, can you provide some details about the issues you're running into?

user_49b8ut · Accepted Answer

I returned a phone on April 10th received my refund on April 16th minus the payment of the phone. Received my new phone on April 9th. The returned phone was a new incorrect order. My account still shows my returned phone and my new phone active on my account. On my account it’s asking me to activate the returned phone. I cannot port my number to my new phone. Over 3 weeks now between customer service , store location and repeated tempts to technical department is remains unresolved.

user_49b8ut · Answer

I am still waiting for a follow up reply or answer

Devices

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Ongoing unresolved issues

XfinitySean

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XfinityKei

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XfinityBenjaminM

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