Ongoing Billing Error & Missing Trade-In Credits – No Resolution After 1 Year

I have spent over a year trying to resolve an unresolved Xfinity Mobile trade-in and billing issue. Xfinity has already confirmed receipt of my 2 trade-in devices, yet my trade-in credits were removed and 2 additional lines were incorrectly added to my account.

I have contacted support repeatedly and multiple tickets have been opened with no resolution. Today I spent over an hour on the phone with a supervisor, including extensive hold times, and the call was disconnected without resolution.

I am requesting immediate executive review and resolution including:

• reinstatement of all trade-in credits,
• retroactive reimbursement for missed credits,
• correction/removal of incorrect lines and charges,
• and written confirmation of the resolution.

If this matter remains unresolved, I will proceed with FCC and consumer protection complaints regarding unresolved billing errors and failure to correct acknowledged trade-in issues.