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Number ported without our permission.
One of our phone numbers was ported without our permission. It deactivated one of our phone lines, one that was part of 2FA on at least one account. They can't tell us why, but it was part of an attempted identity theft.
We have spent many hours on the phone with customer care (well, they really don't...) with no solutions other than they will have it fixed in 24 hours. 5 days later...not fixed. We are done, and are having to delete any accounts that have that number for 2FA. This is a HUGE security risk. When they say on their recordings that they will keep your information safe, that's an out and out lie.
We are changing to T Mobile, after being an Xfinity mobile customer for 8 years. Please be on the lookout for this kind of identity theft. Xfinity Customer Care won't do anything...you will be on your own. Also consider another notification method for any accounts using 2FA.
XfinityMarcos
Official Employee
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2.1K Messages
1 month ago
Hi user_g0znak, I can see how that would leave a bad taste in your mouth, and beyond that, worried about your security. I'd love a chance to help turn things around and get this figured out. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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