Now support team schedule a callback

NEATA, Hi there! Thanks for reaching out. I can understand the importance of talking to someone about a return label and a refund method as I have been in your shoes before. You've come to the right place. Over social media, we are a dedicated team of experts who specialize in resolving return label and refund requests. We can help. For a return label, you can initiate the return online by visiting our Equipment Return page at (Xfinity.com/returns). Here is where a prepaid shipping label will be prepared for you to print. Here is a link to more details here. Do you need help with canceling the account? If so, may I ask why you are canceling the account?