Visitor
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2 Messages
Now mobile is committing fraud and holding phones hostages
Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile hostage and want release the iemi on the phone . You cant never get a now mobile agent to get help they claim they disconnected my services but yet still has my phone and iemi hostage . They lie about payments when they should know that bank statement proof now mobile got it . If now mobile was offer thru xfinity then anyone in the xfinity mobile should have full access to accounts because otherwise what now mobile is doing is fraud and a scam now i want a now mobile to contact me asap before i start a lawsuit on them
XfinityChelseaB
Official Employee
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2.4K Messages
20 days ago
Hello @user_bumwqu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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