Visitor
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2 Messages
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
Visitor
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2 Messages
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
XfinityChristy
Official Employee
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2.7K Messages
1 month ago
Hello! Thank you so much for reaching out to us here on the Community Forums. I can certainly understand your concern when waiting since October for your trade-in credit after upgrading to your new iPhone 17 Pro. I would be frustrated in your shoes as well, and I want to make sure we get this sorted out for you.
I’d love to take a closer look at the tracking and the status of that trade-in. To get started, please send us a Direct Message with your full name and complete service address.
To send a direct message:
1. Sign in to the forums and click the 'Direct Message' icon in the upper right corner.
2. Click the 'New Message' (pencil and paper) icon.
3. Type 'Xfinity Support' in the 'To' line and select it from the drop-down list.
4. Type your message and hit enter.
We look forward to helping you get this resolved!
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jjr329
Visitor
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1 Message
1 month ago
Same here. I've gotten nowhere. Chatted with agents, called in, etc..numerous times. I keep being told I'll see a credit and never get it. I should have stayed with Verizon. Only reason I even upgraded was because of the $1100 deal. I mailed mine on 10/3.
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