Not receiving trade in credits

I have not been given my trade in credits now for over 5 months since we upgraded 2 lines and I have contacted by phone and chat and still nothing is done. I am just told we will fix this it will take 24 hours or I cant apply the credits my self I have to expedite the ticket. Yet here we are Jan and its been going on since July. I have started the filing process through the FCC but do not know what else I can do since no one will help.

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XfinityDuron

Official Employee

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455 Messages

20 days ago

Hello @user_jep0tf I see that you were having problems about your trade in credits, I do understand how important this issue is. Has this problem been resolved?

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user_jep0tf

Visitor

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3 Messages

No this issue has yet to be resolved

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20 days ago

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XfinityRichard

Official Employee

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2.8K Messages

I'm sorry, @user_jep0tf that your issue has not been resolved. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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user_jep0tf

Visitor

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3 Messages

@XfinityRichard Sent the information you requested

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20 days ago

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user_jep0tf

Not receiving trade in credits

XfinityDuron

user_jep0tf

XfinityRichard

user_jep0tf

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