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Not receiving trade in credit
I traded in both my wife’s and my phone back in September. I have called in multiple times and gone into the store and I am always told that the issue is “being escalated”. But I have yet to receive my ”credit” on any of my bills that I am supposed to receive over 24 months against the new devices. I have been told there’s a waiting period before the credits will appear on a bill, that has come and gone, That’s over 50 dollars a month that xfinity is stealing from me. Calling something a trade in and charging for the new device while not paying the promised credit is a scam and a crime. I’ve submitted a complaint to the better business bureau and the fcc as well.
XfinityKrista
Official Employee
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987 Messages
5 months ago
Hello @user_57ewbx, thank you for taking the time to reach out on social media. I understand your concern with the credits, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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