Visitor
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1 Message
not receiving device trade in credit
I traded in 3 phones in September and got confirmation that all 3 phones were accepted with the messages "Congrats! Your upgrade on ** line is now complete. You should start receiving your new device discount on your next bill. The discount was only applied to 2 of the phones. I'm still being charged the full monthly cost of the final phone. I worked with support in November, and they told me it would be corrected for the upcoming bill. It has not been corrected.
user_ccwila
Visitor
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4 Messages
10 days ago
i am in the same boat, looks like a common problem
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user_lxsf8r
Visitor
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1 Message
10 days ago
I sent my phone in and they wouldn’t accept it because it was delivered too late. Now I’m being charged for 2 phones that I cannot even sell because they are locked. I have been with Xfinity since 2013 and they [Edited: "Language"] their customers. As soon as I can leave this [Edited: "Language"] company I am gone! Beware of their scamming and sheisty practices.
(edited)
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XfinityJoe
Official Employee
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1.1K Messages
8 days ago
Good morning @user_kz8x2d I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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