No tracking/shipping info

It's been two days since I placed an order for 2 devices and lines, I was told on the website after placing the order that within 2 hours I would have shipping info for the phones sent to me via email. It has been two days and after walking in circles with support in the app and going in person and being told my phones were being packed and were likely to ship by the end of the day yesterday and yet I still have no email giving any sort of tracking info. I want to make sure I'm home when they get here so I can sign for them and don't have to deal with having a notice left but have no way to track them. I was told that apparently they haven't started the process yet when talking to support on the app earlier today so now I'm lost and honestly just confused as to what's going on with my devices.