Visitor
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1 Message
No service.
Transferred from t mobile to xfinity. My esim won’t activate on the app, i've tried every trouble shooting methods, even the advanced ones. I've spent 4 hours on the phone with xfinity with 6 different reps, all who promised me they could fix the issue and then didn't and hung up and didn't call back. I had to call out of work today because i need a verification code texted to my phone to login into my work computer and will have to call
out tomorrow because i don't have service. missing out on two days pay, and possibly more.
This is the worst experience i've ever had, especially just switching to xfinity mobile from t-mobile. t-mobile would have never done this and i regret switching so bad. how do i fix this. how do i reach someone who can actually fix the issue please.
XfinityKei
Official Employee
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2.1K Messages
18 hours ago
@user_w55tpa I'm sorry to hear you're having issues with activating your phone. Our apologies for the inconvenience this has caused you. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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