Visitor
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1 Message
No Service After Verizon Transfer to Xfinity Mobile
Hello Xfinity Support,
I transferred my mobile service from Verizon to Xfinity Mobile today, but my Samsung Galaxy S24 Ultra has no cellular service.
When I try to install an eSIM, my phone says "No eSIMs found." Your compatibility checker also says my device is not compatible.
My wife and I want to keep our original Verizon phone numbers. We do not want the new numbers assigned to us.
Please help us check the number transfers, verify device compatibility, activate the correct eSIM, and restore service.
Please contact me privately for any account details. My English is limited, so I prefer written communication.
Thank you.
XfinityJeffB
Official Employee
•
903 Messages
18 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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