Visitor
•
1 Message
No one will help me
I have spent the past 8 hours plus, dealing with this issue. I have been crying I have been screaming I have been up in arms because no one will listen to me and no one seems to care. I have been passed around to so many people because no one will help me. Here is my issue:
I have been abused by Xfinity, lied to and so forth. I got a great deal with another service. I signed up for home internet and mobile with them last night.
Today, I called to cancel Xfinity. Done for 1 week. Then check email, the monthly rate was way higher than I was quoted. I contacted them and was given a spill transferred transferred transferred spent a couple hours dealing with that trying to cancel. Contacted Xfinity again. Tried to uncancel my service. Was told they could not do that because it's pending. I would have to wait for it to cancel and then resubscribe after I turned in my equipment and my phone which my phone I paid for so I'm not sure why I had to turn that in .
Dude this time I got transferred so many people it was insane.
I finally speak to someone who tells me that I just have to have a new account and I can sign up that way So I go to do that. Already ordered the home internet. No problem. I get to the phone have an issue with that because the credits aren't matching. Spend an hour and a half dealing with that. Then the issue of my phone number comes up apparently I can't transfer my phone number from Xfinity to Xfinity? I have wasted an entire day on this. This is the only day I will have offer the next 6 weeks because I'm about to go work a cycle. I am fed up I am [Edited: "Inappropriate Language"] and I'm beyond enraged that I had so much I had to do today and something that I thought was going to take 5 minutes has eaten up an entire day off. That I won't get again till September. And no one seems to help or want to help. Unless they're trying to scam you. Can anybody do anything or is this just [Edited: "Inappropriate Language"] at this point?


No Responses!