Visitor
•
3 Messages
No Incoming calls on phone
My mothers phone is xfinity mobile; 611 dials at&t support that answers as xfinity.... but that assistant is useless for this issue.
My Mother's phone will not receive incoming calls. I disabled wifi, so it was only on the mobile network and still would not receive incoming calls, it's not really related to the xfinity internet. She's been having issues for a few days, but before that everything was working fine. Today the internet also went down, and I took the time to upgrade the modem with the new one, set that up, got back online, the phone still didn't work. I had her turn off the wifi for 5 minutes and tried calling and it immediately goes to voice mail. She can call out. I can do something fancy like voice call, which isn't really a call.
DreamSayerZ
Problem Solver
•
899 Messages
4 days ago
@user_llvaqi Try resetting the network settings. Check if Airplane Mode or Do Not Disturb is enabled. If those aren't the issue, restart the phone, check for call forwarding and blocked numbers, and ensure the SIM card is properly seated.
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