1 Message
No free mobile line
I decided to get Xfinity mobile when I saw they had a deal for free mobile line for a year but I’m getting charged for the mobile line. Did I read something wrong?
1 Message
I decided to get Xfinity mobile when I saw they had a deal for free mobile line for a year but I’m getting charged for the mobile line. Did I read something wrong?
XfinityMatthew
Official Employee
•
250 Messages
2 months ago
Hello DBL01 ,
We are offering certain deals and promotions that would include a free mobile line. I can certainly take a look and see what you ordered and make sure we met the requirements for the free line. In order to better assist we will need to take a look at your account. If you can send us a direct message with your full name and address for your service we can take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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