Visitor
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3 Messages
No Customer service anymoe!!!
My phone is old and I need a new one. I attempted to make an appointment on line but there was NO appointment THIS year! I called to try resolve this issue, I spend HOURS on the phone trying to get some answers, since you can wait hours at the store I go to. I was told the ONLY way to get a new phone without spending hours in line was to do it on the phone. If I am going to spend hundreds on a phone I want to touch it, play with it, feel it! How else is my information going to get on my new phone?
Where did the customer service go? I remember when I called and they saw me as a "Gold star member" now they have no idea who [Edited: "Language"] I am
I am DONE with the mobile service and I will be looking into a different internet for sure!
I find it tragic what xifinty has become
XfinityThomasA
Official Employee
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2.6K Messages
2 days ago
Thank you for your feedback, user_rhofqb. This is not the experience we want for anyone and we'd very much appreciate the opportunity to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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