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dadgren
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975 Messages

Friday, August 9th, 2024 1:03 AM

new sim activation problem as part of the activation process ...

my phone says "it looks like your account is missing a verified contact. in order to continue activation, you'll need to verify your identity in one of our retail stores".

[Edited: "Language"]MY COMECAST EMAIL ADDRESS IS NOT A VERIFIED CONTACT?

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Updated 

1 month ago

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user_p0w7ps

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1 month ago

I’m dealing with the same thing… they could email everything else to me but they can’t do that to switch my number over.  

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XfinityThomasA

Official Employee

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1.5K Messages

 

user_p0w7ps - Let's work this out together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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XfinityThomasA

Official Employee

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1.5K Messages

1 month ago

 

dadgren - Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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