1 Message
NEW PHONE ORDER STILL NOT SHIPPED
Hello, I placed a new mobile order 05/11. One of the reasons for deciding to go with Xfinity Mobile was because of the 2 day shipping offer. Before submitting my order and paying, it said place your order by 2pm and your phones will ship out same day. I needed to cancel my current phones by Tuesday to avoid a new billing cycle. My phones still say not shipped and I can not get any info from the virtual chats or live agents on the phone. I also need to plan ahead to take an entire day off to sign for them, and I am really disappointed in the communication and broken promise of shipping out same day. Can anyone please assist me with this?
XfinityPeterH
Official Employee
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2.1K Messages
1 year ago
@user_0gpqxc We appreciate you reaching out to us about your phone order and experience. Our team is happy to put in a request for one of our mobile agents to reach out to you. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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