New Phone Order Identity Verification

After spending an hour on the phone to set up a new mobile plan and two phone purchases I get that text asking me to send pics of my license.

WTF?!!!!!    WHY would they possibly need this?

Anyway, it gets better.

The link won't work on my phone. Apparently there are some camera permissions missing that they can't find. I've been on the phone with them for another hour at least going through my phone. All permissions are on. Everything they say to do is done.

Still no good.

Gets better still.

There is, apparently no plan B.

I can't email them pics, I can't do anything else except what they want which WILL NOT WORK.