Visitor

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1 Message

10/26/2026 10:22 PM

New Phone Number for New Location

Have been a loyal customer for years. I've spent 2+ hours on the phone today with your mobile support team and haven't found a solution to my challenge. I have 2 mobile lines with xfinity and just added another today for a new phone. Originally, I had internet with xfinity in another state but since moved and the internet was spotty so we found a provider for less but still have the mobile lines. Xfinity would never let us update our address to our new home, however, under our account. Due to this, I could not get a new phone number linked to our actual home address in TX. I was told to get another number from different carrier and get back to them??? Please let me know someone can help me get a local or just a Texas number linked to the new line or help me cancel the line completely. 

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Official Employee

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3.8K Messages

2 hours ago

Hi there, @user_kgpnlq I’m sorry you had to spend so much time trying to get this resolved, especially after already reaching out to our Mobile team. Since it’s been a few days since you originally posted, were you able to get assistance with the new line and phone number, or do you still need help? We’ll be happy to assist if you still need us.

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