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user_f62my0
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09/23/2026 4:28 PM

New Mobile order

I places an order yesterday for a new Iphone and new service.  I keep getting texts that I have to provide my ID picture on my phone.  The Camera says it is Initializing but never comes thru on my phone.  I have only 2 days to do this. I already have a TV & Internet account with Xfinity.  What should I do at this point?

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29 days ago

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XfinityEricB

Official Employee

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3.8K Messages

29 days ago

 

user_f62my0 Thanks for reaching out to us here on Forums about the order concern with the picture ID issue. If it won't work using the phone, the best option would be to go into one of our locations to get assistance with completing the order, and they can verify your ID while there. Hope this information gets to you in time. 

 

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