Contributor
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23 Messages
New Iphone Return
Who can I contact to help have return labels for 2 iphones that I would like to return within the 14 day return policy? I have been on the phone both Saturday and today and was told I would receive it within 24 hours and today I was told it would be within hours.I went to a Xfinity store yesterday and today but there was no managers available and come back tomorrow. One phone 14 day return tie 10/14. Lookiong for help
XfinityChelseaB
Official Employee
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2K Messages
7 days ago
Hello @elp2991, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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