New iPhone 18 pro max being sent to Wrong address!

I am opening a new Xfinity mobile line and buying a new iPhone 18 pro max from Xfinity mobile with a trade in. However, when I received the FedEx tracking number this morning, it is being sent to a completely wrong state! I called right away and the rep opened a ticket [Edited: "Personal Information"] which mysteriously closed in a few hours, and nothing is being correct! The FedEx shipment [Edited: "Personal Information"] is now showed picked up and estimate to be delivere tomorrow, to this complete wrong address. The rep I called is just trying to sell me Apple Watch which I don’t need at all without actually helping me resolve this. When I called FedEx, they said only the shipper can reroute it. Someone from Xfinity mobile need to help call FedEx right away!!

this is absolutely absurd for a new customer