New device

Hello,

I purchased an iPhone 17 Pro from Xfinity about three months ago as a birthday gift for my fiancé. At the time of purchase, I clearly explained to the representative that I was buying the phone as a gift for him. However, nobody asked which carrier he uses or explained that the phone would be locked to Xfinity and incompatible with his T-Mobile service.

Yesterday was his birthday, and when I gave him the phone, I discovered that he cannot use it with his current carrier.

I am now stuck paying for a phone that neither of us can use as intended. I do not want to switch my own phone service to Xfinity, and I cannot afford to pay the remaining balance of nearly $950 all at once.

I believe I was not given all the necessary information at the time of purchase. I am asking Xfinity to take responsibility and help me find a reasonable solution so my fiancé can use this phone with T-Mobile without requiring me to pay the full balance upfront.

I would sincerely appreciate your help and a solution to this situation.