New Customer – Main Mobile Line Still Inactive Since Oct 18 (Business & Family Risk)

I recently switched both my home internet and six mobile lines from AT&T to Xfinity. Five lines transferred successfully, but my main line — the account-holder’s line — has been inactive since October 18.

For the past several days I’ve spent more than 40 hours on chats and phone calls, being told different timelines and hearing “just wait.” Each conversation ends with no progress or accountability. I’ve been told the issue sits with the Wireless Port Center (WPC) but have no confirmation anyone is actively managing it.

This situation has become critical. I run a business in the technology industry where reliability and responsiveness are essential. Being without my phone for nearly a week has already caused lost revenue, client frustration, and serious stress. I live in Chicago with four young children, so being unreachable has also raised real safety concerns for my family.

I’m asking for an official Xfinity employee or moderator to take ownership of this case and escalate it immediately so my line can be activated. Please advise how I can send my account information privately through Direct Message (DM) to avoid posting personal data publicly.

Thank you for your attention — this has gone far beyond inconvenience, and I need help restoring my service right away.