New customer credit denied

Yes. We were denied a larger amount which would be the cost for 2 phones. I was told our phone payments would be $12 or $10 a month but with the denial, the only options would be $33 per phone per month now. They said to wait a few months to see if we would be approved after on time payments. I just don't understand why I would be denied in the first place since I have never shown a reason for them to think I wouldn't. Whatever outside company you use for soft credit checks is not great

The frustration is the lack of clarity. There’s no reason for the denial and they don’t explain why that is. I have never missed a payment for anything. High credit score. The main reason we switched was to upgrade phones but because they sent back the denial without any reasoning, we are waiting for new phones. It’s been a terrible process and I don’t like that they don’t explain anything. 

I am sincerely sorry, and we appreciate your feedback on this matter. We'll be sure to pass it along. 

I was told by someone they can recheck after 2-3 months and another space said 6 months. I am hoping to get an upgraded phone soon but am unsure if they are able to check. I have been autopay on time and have a credit score of 804 so theres really no reason for a denial. Are they able to check again? Or is there a way to communicate with the outside company