New customer – account-holder line still inactive since Oct 18

I recently switched both my home internet and six mobile lines from AT&T to Xfinity, expecting a smooth and professional experience. Unfortunately, it has been the complete opposite. Five of my six lines transferred successfully, but my primary line (the account holder’s) has been stuck in limbo since Saturday, October 18.

Since then, I’ve spent well over 40 hours between chat and phone support, repeating the same steps, providing the same information, and being told different things by every agent I talk to. Each one has said to “just wait,” yet the timeline keeps changing depending on who I’m speaking with. I’ve been promised activations “within 45 minutes,” “by the end of the day,” and even “in a few hours” — and still nothing.

I rely on my phone for business, family safety, and daily communication. Being without service this long has caused financial loss, extreme stress, and real worry. I’m trying to provide for my family while living in a large city, and not having a working phone for days is simply unacceptable.

I was told the issue is with the Wireless Port Center (WPC), but I have no confirmation that anyone is actually monitoring it or taking ownership. I’m exhausted from being bounced between departments with no follow-up, no accountability, and no compassion for how disruptive this has been.

I’m posting here because I’ve reached my limit with chat and phone support and need an official Xfinity team member to step in and take ownership. Please escalate this immediately and let me know what is being done to restore my main line. I’m happy to send all necessary details privately through Direct Message if needed.

Thank you for understanding the seriousness of this situation and for taking it seriously.