Visitor

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1 Message

Saturday, July 11th, 2026 9:35 PM

New cable box won’t start tv

New cable box starts tv connection but locks up and states “preparing yourchannel lineup but then goes no further. 
all connects have been checked.  

 

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Official Employee

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400 Messages

3 hours ago

Thanks for taking time to post on our Xfinity Community Forums page, @user_ibjtme, and for letting us know you double-checked your connections. Can you tell me if you've had a chance to test any other coax outlets in the home, and what results you saw?

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