1 Message
New BYOD phone works fine, but incompatible?
This all started with me wanting to upgrade my phone after 2 and a half years. But despite paying off 3 different devices on payment plans over the last 3 years wasnt enough to be eligible for a new device payment plan. So, I went directly to Samsung and bought an unlocked S24 fe on payment plan with them. Finally received it in the mail and now Xfinity is saying my new device is incompatible with their network??? really?? well, then why does it work perfectly fine on the network when I put my sim card into it? Xfinity's only answer so far was to replace the device... and im sorry, after all it took to get the upgraded device, I'd sooner leave Xfinity. I've temporarily signed up with Visible, hoping this can be figured out. I don't want to leave, but I very much feel like I'm being shoved out the door by Xfinity.
DreamSayerZ
Problem Solver
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674 Messages
2 days ago
@mmfoust Aren't you paying less with Visible and getting more? I am. Xfinity Mobile has an issue with their IMEI checker invalidating phones that should work. I think they just don't want to support BYOD. And want you to buy a new phone from them. It's obvious by all the messages regarding this. Why do you feel the need to be loyal to them? They were't loyal to you! Look at what they put you through.
(edited)
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XfinityKassie
Official Employee
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1.6K Messages
3 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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