Visitor
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1 Message
new A37 5G and won't turn on??
new A37 5G and won't turn on?? can you help me
Acct is [Edited: "Personal Information"], wife (me) [Edited: "Personal Information"] having problems connecting??
Visitor
•
1 Message
new A37 5G and won't turn on?? can you help me
Acct is [Edited: "Personal Information"], wife (me) [Edited: "Personal Information"] having problems connecting??
XfinitySara
Official Employee
•
2.9K Messages
33 minutes ago
Hello, @user_ppnlax! Thank you for creating a post to get started. We've removed your personal information to protect that data (and your account), and our team would love to help in any way we can. I understand you're having trouble turning on at least one Samsung Galaxy A37 5G mobile device. Here are the first troubleshooting steps you should try:
- Perform a Force Restart:
Press and hold both the Power key and the Volume Down button simultaneously for at least 10 to 15 seconds until the Samsung logo appears on the screen.
- Inspect & Charge:
Connect the device using the original USB-C charging cable and a working wall outlet. Leave it to charge uninterrupted for at least 30 to 45 minutes before attempting to power it back on.
- Check the Outlet & Cable:
Verify the charging cable, adapter, and wall socket are functioning properly by testing them with another compatible USB-C device.
- Check for Physical Damage:
Inspect the charging port for any debris or lint that might prevent proper contact.
And please let us know if these steps help!
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