Visitor
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1 Message
Never received $100 e gift card
April 2025 Xfinity Internet customers who add a qualifying Mobile line will receive a $100 e gift card. I never received the $100. I have called many times one time they said they would re-send the e gift card which I still didn’t receive. Another time I was told my account would be credited the $100 which I would be fine with either but none of that happened. I’ve spent 3+ hours messaging and talking and getting transferred so many times and have to explain everything over with no result. I don’t know what else to do at this point. Im so disappointed I never got one call back even though I was told many times I would. Has any one else had this problem.
XfinityDuron
Official Employee
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484 Messages
3 hours ago
Hello @user_t0luco I do understand how this issue could become frustrating, I would do all I can to help you get to the bottom of your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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