Skip to main content

    Support

    Offers

U
user_CA_longtimecustomer
1st Topic
1st Like

Visitor

 • 

1 Message

Monday, April 28th, 2025 11:18 PM

Need trade in shipping label from Assurant

We started new service with xfinity.  We agreed to trade in two devices.  We received the emails from xfinity with links to the Assurant site to print the shipping labels.  However, when we click on the link there is no way to print the labels.  It makes it look like the labels were already printed. 

We need the two shipping labels for the two phones we are trading in.

Question

 • 

Updated 

15 days ago

25

2

user_4da9zz

Visitor

 • 

1 Message

17 days ago

Have same issue. Assurant fubarred the email on getting the shipping label saying it had already been sent out by courier. There is ne way to contact Assurant thru the email they sent me and two trips to two different Xfinity stores only got me a phone number that led to nowhere. I have looked at the Assurant web site and can find nothing related to the trade in program am now deep diving to try and get some help.

1

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

 

user_4da9zz Thank you so much for letting us know you are having issues with your trade-in to Assurant. 
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

XfinityMartyR

Official Employee

 • 

2.1K Messages

17 days ago

 

user_CA_longtimecustomer Thanks for reaching out! You should be able to access, and print the shipping labels from the devices page in your Xfinity Mobile Account.  

 

0

0

forum icon

New to the Community?

Start Here