Need Shipping Label

Good evening @user_xjiobu, and thank you for reaching out on our Forums, we hope you are having a wonderful Wednesday. We can assist with submitting a ticket to get you a return label for your old cell phone. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it