Visitor
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4 Messages
Need Return Label For My Mobile Device With Ticket Number [Edited]
I joined Xfinity Mobile on NOVEMBER 30 as part of a promotion that offered discounted rates. I have dealt with no fewer than 15 people and two stores on this issue. Xfinity has failed to provide me a mailing RETURN label. For the better part of 3Days I continue to get the run around. A ticket was supposedly logged for my issue, but, had it not been for someone at the store telling me the ticket number, I wouldn't even know a ticket was logged. I've had no email confirmation from IT to let me know the status. How can a company NOT know how to print a label? this ongoing issue is beyond ridiculous as no one at the stores can even claim to know where to send the phones. Theyr'e not even activating my line so that I can get return option,i have been calling customer service and talking to them for hours of waiting my timeout, no one is able to give correct information.its too much of attention care to their customers facing such situations.
Anyone else have this issue?
XfinityRay
Official Employee
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3.5K Messages
2 days ago
Hello, @user_4i83q6! Thanks for taking the time out of your day to reach out about the return label. I am sorry to hear that when the number was ported out, the return option became unavailable. We want things to be easy and for concerns to be resolved the first time. We are happy to check on this for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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