Contributor
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66 Messages
need new phone after only three weeks
I bought a galaxy s23 at the xfinity store in Merrillville 3 weeks ago. Just two weeks later I noticed that the voicemail badge no longer showed the number of voice mails I had. The voice mail worked but the badge no longer displayed the number in red in the upper right hand corner. When I pressed the bage itself, I got a page describing visual voice mail, and when I pressed "continue" it sent me to the next page where it said I must contact Xfinity Mobile customer care for assisstance. After several calls and a visit to the Merrillville store this has not been solved. I was finally referred to Samsung, who sent me to "U break I fix" repair shop where they reset the phone and the problem still remains. I also have issues in Device care>diagnotics>phone disagnostics where it shows, after three tests that there is an issue with proximity recognition and volume buttons. The volume buttons see to work so far but the test shows there is an issue with them. I called Xfinity last night for the seventh time in as many days. The man I spoke to said they would escalate this, and because I have insurance, I should get a new phone.He was supposed to call back, and I am waiting. The problems seem minor, but I have spent enough on the phone I want it to have no issues whatsoever, especially at this early of a date. I boughtthe insurance on the phone. I have gone through all the steps asked of me. I need to egt the new phone. Please help. And send me an email, I have trouble each time I try to access these forums. Thank you.
XfinityJohnG
Official Employee
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1.2K Messages
9 months ago
Thank you for reaching out to our team here @ww8944. I will be happy to assist you with any service issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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ww8944
Contributor
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66 Messages
9 months ago
So, over the past few days, I have called Xfinty at least ten times. keep getting different people saying different things. Was referred to samsung who referred me to U break I fix who did not fix the problems. Then I call Xfinity and talk to an agent who says he will call me at a certain time (never called) and set me up with Assurant to get me a new phone. Called yet AGAIN to Xfinity who got me in touch with Assurant who says they cannot replace phone because it is still under warranty. Refers me to Samsung (again) now I must send the phone in. Theywill send me a box in 3-5 days. Originally was supposed to email me an "electronic label" to put on the box, spent ten to fifteen minutes to try to explain how I put an electronic label on the box. Finally agreed to send me a box WITH the label already on it! This has been a nightmare. I can't add up all the hours I have spent on the phone talking to somebody, trying to get a hold of somebody, being sent to someone else. And it's not over yet. I knew I had to switch from a simple flip fone to a smartphone someday but this has been the proverbial nightmare.
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