Visitor
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1 Message
Need help with transfer pin
I am an official manager on this account. I am trying to port out thr number [Edited: "Personal Information"]. I have successfully cleared to 15 minute OTP code but the final pin transmission is dropping on your back end. Please verify what you need so you can read/text or push me the transfer pin.
XfinityAldrik
Official Employee
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2.8K Messages
4 hours ago
Thank you for reaching out to us on our community forums @user_abccgc! Getting all the way through the verification process only to have the transfer PIN fail to arrive would definitely be frustrating.
Since you've already confirmed that the OTP verification is working and the issue appears to be occurring when the final transfer PIN is generated or delivered, I'd like to take a closer look at the account and determine whether an escalation is needed.
I see that you have also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait for an Official Employee to invite you to send a Direct Message.
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