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Tuesday, March 24th, 2026 9:19 PM

Need detailed itemaized device pay off statement

Hi team,

I had line with Ph No. [Edited: "Personal Information"] until Oct-2025.

I switched to ATT under Device payoff promotion, and I tried to get the proper statements from XFinity for the device balance $624.24 which I paid off.

I even went to Xfinity store in Redmond, WA, but they just provide very basaic payoff that too screen shot.

Bow after submitting to ATT they are asking for detailed payoff statement with the following requirements: the billing cycle dates, installments, and payoff amount towards the devices.  

I doubt if the Xfinity store will be able to provide any more details and also I lost access to to statement as service is now disconnected.

Kindly help provide teh detailed statement as requested by teh new service provider.

Thanks,

Prakash

Ph [Edited: "Personal Information"]

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Official Employee

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12 hours ago

 

user_6qub3d Welcome to our community forum! You've reached the perfect place to get help with your Xfinity Mobile billing details. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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