Visitor
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3 Messages
My Xfinity phone service has been cancelled twice due to mixup. I returned smartwatch. And I have had trouble with bill since.
I have done every thing. I am ready to cancel. I am done. I am so frustrated.
Visitor
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3 Messages
I have done every thing. I am ready to cancel. I am done. I am so frustrated.
junkqueart
Visitor
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3 Messages
2 days ago
Finally resolved again after I talked to a 2nd live agent. I wonder if this confusion is due to AI. The systems do not talk to each other. AI is all facts and is not capable of coming to conclusions for given information. There is a glitch in the Xfinity billing systems—Xfinity mobile has it own billing system and it is a mess.
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XfinitySeth
Official Employee
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1.7K Messages
2 hours ago
Hello junkqueart 👋 We appreciate so much you coming to our community with your concerns and even more so appreciate the update you provided in your comments. If there is anything outstanding we can help with when it comes to your Xfinity Mobile account or otherwise, please let us know!
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