Visitor
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1 Message
my reward card
i am looking for my reward card that was supposed to mail to me when my husband and I Switched from AT@T to xfinity in April I was told that I should received an email.Please help.
Visitor
•
1 Message
i am looking for my reward card that was supposed to mail to me when my husband and I Switched from AT@T to xfinity in April I was told that I should received an email.Please help.
XfinityMarcus
Official Employee
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1.9K Messages
12 days ago
user_hjktg7 your use of the Xfinity Community Forums is appreciated. Our Xfinity Forums team can absolutely help you track down the missing reward card that you are anticipating as a result of making the switch to our amazing service from another provider. I know I would also want to receive any form of promotional opportunity that I was promised as well. Let's gather a bit more information from you to pull up your account on my end. Can you send me a direct message with your full name and complete service address to begin?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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