Hello user_8e269u, Thank you for reporting the device missing from the shipment. I'm sorry that you did not receive the new iphone 18. I'm sure you were looking forward to setting up the new phone. I hate that this is causing a delay for us.
You can report the missing delivery by phone. A police report will be needed. Did you file a report with the local police department?
XfinityPaula
Official Employee
•
2.4K Messages
1 month ago
Hello user_8e269u, Thank you for reporting the device missing from the shipment. I'm sorry that you did not receive the new iphone 18. I'm sure you were looking forward to setting up the new phone. I hate that this is causing a delay for us.
You can report the missing delivery by phone. A police report will be needed. Did you file a report with the local police department?
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