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My phone was stolen by fraud
Same story as many others. My phone arrived, I got a call that I needed to return it - it was refurbished- I returned it. I talked to legitimate Xfinity employees and told them this and no one said anything about fraud until 11 days after I returned phone. I filed a police report. I worked with your fraud division. I was told this is my fault for falling for the scam and I still owe the money. I called tonight to discuss getting a final billing as I dont believe in working with a business who would treat customers this way. You leaked the information after all - I was told by a manager I might as well go after Apple, that this isn't Xfinitys fault/. I agree that it isn't but in the business I am in we support our customers even when it costs because it what's you do. Xfinity basically told me to get lost. Ok fine. I will make sure to file a complaint with the BBB, and spread the word on social media to avoid your scammy mobile service. Shame on you.


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