1 Message
My phone was never delivered
My phone was never delivered to me and Xfinity is continuing to charge me and not give me a refund for the phone. I have been fighting with this since February 17th ,it is now March 12th and no resolution has been found. I need someone that knows what they are doing to look into my account because the call center has no idea what they are doing and going into the store was no help what so ever because they said I have to wait for the advanced team to finish. Why should I be punished for y’all’s screw up?
XfinityThomasA
Official Employee
•
2.2K Messages
19 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0